1. 100% Satisfaction & Comfort Guarantee
At SOX N SOX, we believe your feet deserve nothing less than cloud-like comfort. If you receive a damaged, defective, or incorrect pair of socks, we will gladly arrange a prompt replacement or exchange at zero additional cost to you.
2. 7-Day Exchange & Replacement Window
You may request an exchange or replacement within 7 days of delivery under the following conditions:
- Manufacturing Defects: Any knitting defect, seam unraveling, or sizing mismatch.
- Transit Damage: If the packaging arrived damaged, torn, or compromised.
- Incorrect SKU Received: If the style, size, or color does not match your order confirmation.
3. Footwear Hygiene & Return Guidelines
For health and hygiene reasons standard to intimate footwear apparel, socks that have been worn, washed, or tried on without inner tags and original packaging cannot be accepted for return or restocking. All returned pairs must be in unwashed, unworn condition with original brand tags attached.
4. How to Initiate an Exchange
Simply contact our customer care team via WhatsApp at +91 81061 55111 or email us at support@soxnsox.in with your Order ID and photo proof. Our logistics team will schedule a reverse pickup within 24–48 hours.